Shipping policy

Last updated: May 29, 2026

Casa Tiena ships orders to the regions shown at checkout. Available shipping methods, delivery estimates, duties, taxes, and shipping costs are calculated during checkout.

Processing time

Orders are normally processed within 1 to 3 business days after payment confirmation, excluding weekends and holidays. During high-volume periods, processing may take longer.

Delivery estimates

Delivery times vary by destination, carrier, customs processing, and local conditions. Tracking information is sent by email when available.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, or local fees. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

Incorrect address

Please verify your shipping address before placing an order. We cannot guarantee changes after an order has entered processing.

Lost or delayed packages

If your package appears delayed or lost, contact us at info@casatiena.com and we will help review the shipment status.